This article is part of a series on the roles and responsibilities involved in performing Integrated Program Management. Other articles included in this series are:
The Control Account Manager, or CAM, plays a critical role in an Earned Value Management System (EVMS).
The control account manager is responsible for the planning, coordination and achievement of all work within a Control Account and they provide a single authority for all scope, technical and cost issues for the control account – not an easy task.
Three attributes are necessary for CAM project management to be effective:
A CAM must be given full responsibility for managing the cost, schedule and technical performance of the Control Account, and for supporting all customer meetings and data requests pertaining to the Control Account. To be effective, the CAM must have ownership of the budget and full authority to direct resources. Specifically, the CAM should be responsible for:
The control account manager must have authority to review and approve all work assignments, documents and commitments involving the control account. Without this authority, the CAM becomes simply an "embedded reporter" who cannot act on the information they get from the EVM System. Examples of items the CAM should have authority for are:
Finally, a CAM is accountable for control account performance. Specifically the CAM is authorized by and accountable to the Program Manager for the complete cost, schedule and technical objectives. This accountability is not complete without the responsibility and authority to manage the scope, schedule, and resources. CAMs are accountable for participating in Program Reviews, Integrated Baseline Reviews (IBRs) and other project or management reviews, where accountability becomes critical.
Control account managers use information from several software tools to assist in managing the control account. These might include the scheduling engine, the cost engine or EVM reporting tool. Some examples include:
Pinnacle offers mentoring and training services to help control account managers prepare for IBRs and CAM notebook preparation. We recommend some specific tasks for new CAMs:
Pinnacle has a long history of guiding and helping Control Account Managers in a number of different situations, including:
Talk to a Pinnacle professional about our EVM services. Give Us a Call or .
Founded in 1993, Pinnacle provides a wide range of professional services through 4 primary service lines: Management Consulting, Technology Systems Implementation, Training & Education, Functional Fulfillment. Pinnacle has extensive experience implementing and optimizing enterprise-wide capabilities in all Project Management related practices.
Founded in 1993, Pinnacle provides a wide range of project management related professional services including management consulting, technology implementation & integration, and project support services. We have extensive experience implementing and optimizing enterprise-wide capabilities for Enterprise Project Management (EPM), Project Portfolio Management (PPM), and Earned Value Management (EVM).
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Warrenton, VA 20186 USA